FAQs

PrintedEasy.com is all about making ordering print online straightforward and concise. If you can't find what you're looking for below, please contact us.

How do I make an order online?
We want to make ordering online as simple and easy as possible for you, so we have created a step-by-step guide outlining the ordering process. Please visit our How To Order page.

How will I know that my order has gone through?
As soon as you have gone through the entire payment and artwork upload process you will receive a confirmation email outlining all the details of your order, including your unique reference number.

Can I make an order over the phone?
Unfortunately we cannot accept orders over the phone.

If you are, however, having difficulties ordering online then please contact us on 01707 277 551 and we will be happy to talk you through the online ordering procedure.

Can I pay by BACS?
Payment by BACS is available on approval. If you wish to apply for this facility please contact us.

I would like a bespoke job... What should I do?
 Please send us a message with details of the required job.

How can I re-order a previous job?
To re-print a previous job please send us a message with your original job reference, and state that you would like to re-order.

What happens if I cancel my order?
If you want to cancel your order you must inform us in writing or via email. Any costs incurred for work already carried out up to the date of receiving the written notification will be charged for. There will also be an administration charge of £10.00 and a 5% charge of the total value of the original order before you are refunded.

When will I receive my invoice?
Your invoice will be dispatched along with your order.

What if I am not in to sign for the delivery?
As soon as your order is dispatched we will send you an email notifying you that it is on its way. Our courier will be provided with your contact number so that they can contact you in the event that you are not in. We will then arrange for your order to be sent out again at the same time the next day.

What is spot colour printing?
Spot colour printing is a method that uses a different ink for each colour. If your printing only requires one, two or three colours then spot colour may have an advantage over full colour printing. Spot colours can be useful when you are trying to create something very precise, such as a specific colour for a company logo or graphic.

What is CMYK printing?
CMYK is short for Cyan, Magenta, Yellow and Key (black) and is often referred to as process or four colour printing. To reproduce full-colour images typical printing presses use four colours of ink. These colours are placed on the paper in layers of dots that combine to create the illusion of many colours.